Shipping & Returns

 

✴ Processing times

Our processing time is currently 3-5 business days. Often times your order will ship sooner than this, but we are a very small company and order volume can be high, especially following new collection releases and during the holiday season. Please note: this is not the time it will take for your package to reach you (see below), this is the time it takes for us to process and pack your order and get it into the mail.

 

✴ Shipping: US orders

US orders ship via USPS First Class Mail (for packages under 16 oz.) or Priority Mail (for all other packages). First Class Mail has an estimated transit time of 3-5 business days and Priority Mail has an estimated transit time of 1-3 business days. We are located in Baltimore, Maryland- so east coast customers will generally see the shorter times and west coast folks will see the longer ones.

You will receive an email notification with a tracking number when your package ships. It may take up to 24 hours for the shipment to appear on the USPS site, so if you see a "shipment not found" message, please check back a little later.

✴ Shipping: International Orders

International orders ship USPS First Class Package Service (for packages under 4 lbs.) or Priority Mail International (for heavier packages). Transit time varies by country but 10-14 business days is a good ballpark. During busy shipping times, such as the winter holidays, the transit time can increase dramatically, to as much as 4-6 weeks. So do keep that in mind.

You will receive an email notification when your package ships, which contains a customs number. USPS now provides tracking and delivery confirmation to many international destinations. If your customs number begins with "LZ" you should be able to access full tracking and delivery confirmation. If it begins with "UA" you'll be able to see the date it was mailed and the last scan before the package leaves the US, but it won't be trackable beyond that point.

Please note that depending on your country's policies, you may be charged customs fees, import duties, taxes, or VAT  on your package. These are taxes and fees levied by your government- they are not additional shipping costs, and they are not remitted to us. We are not legally permitted to pay them for you, nor do we have prior knowledge of when they will be charged: every country has different standards and levels of enforcement. It is illegal for us to mark a package as a "gift" on customs forms or enter a lower value in order to avoid them. It is the buyer's responsibility to be educate themselves on the customs policies for their country before placing an international order- please make sure you have done so, to avoid any unpleasant surprises!

 

✴ Returns

Due to the nature of our products, we do not accept returns. We sell samples of most of our products and fragrances, so if you are not sure that a scent or formula is for you- please try a sample first!

In the unlikely event your products arrive damaged, please contact us and we will be happy to send a replacement.