FAQ

 

Are your products all natural?

While our products are based primarily on natural ingredients, they are not “all natural” or “100% natural.”

We love natural ingredients! From vegetable oils like avocado, jojoba, apricot kernel, and coconut; butters like shea and cocoa; to the vast array of extracts and botanicals available- all natural, plant-based ingredients have a lot to offer.

But synthetics also have an important role in product formulation: notably, as preservatives to prevent microbial growth in water-based products like lotions; and in fragrance, to expand the perfumery palette beyond the limited range that essential oils offer. No synthetic lavender or rose can come close to the real thing- but there are many fragrance notes that don't exist in an extractable format- and some that do but are toxic or environmentally problematic to harvest or produce.

We are more concerned with the quality, performance, and safety of an ingredient than labels like "natural" and "synthetic." In formulating our products we rely on science and evidence, not emotion and marketing gimmicks. At a time when greenwashing is practically the norm and many companies seem happy to cynically exploit consumer's concerns by slapping a "clean," "organic," "natural," or (my personal favorite )"chemical-free" label on their products, regardless of what they actually contain- we want to put this information front and center. We believe transparency is vitally important to establishing customer trust and combatting the widespread misinformation and fear-based marketing that dominates the industry.



Are your fragrances made from essential oils?

Our fragrances are made from a wide variety of ingredients- from natural essential oils and absolutes, to synthetic aromachemicals and fragrance oils. For both natural and synthetic components we source the highest quality compounds we can find, and only use ingredients that are skin safe and approved for use in cosmetics and toiletries.



Are your products vegan?

All of our products are vegetarian and some (but not all) are vegan. We are working on getting the vegan status of each product added to the product page, but in the meantime here is a brief summary:

• The lotions and lip balms are not vegan (silk protein in the lotions and beeswax in the lip balms.)
• All of the soaps, perfumes, and bath salts are vegan- except for the Cinders and Nectar scents (one of our honey notes contains natural beeswax.)
• The glycerin in our soap base is from vegetable sources, and we do not use any colorants or micas that contain carmine.

Feel free to ask if you need clarification on the status or ingredients of any particular product.



What is your animal testing policy? Are your products cruelty free?

We believe animal testing is cruel and unnecessary. Our products are never tested on animals, and we don't source from suppliers who perform animal testing. One of the main reason any cosmetics are still being tested on animals is because the Chinese government requires it on all cosmetics that are imported into their country. Our products are not made in China and we do not wholesale to China, so we are not subject to those requirements.



Is the palm oil in your soaps sustainable?

Yes! Our supplier uses only RSPO certified sustainable palm.



Where are you located? Do you have a store? Can I come pick up my order?

We are located in Baltimore MD. We do not have a retail location at this time, and our business insurance does not allow us to have customers visit the property.



I have a store and would like to carry your products. Do you offer wholesale or consignment? What about private label?

You can fill out a wholesale application here. We do not offer consignment or private label at this time.



Do you take custom orders? Can you make me a product without certain ingredients? I've been looking for this discontinued perfume forever, can you make me something that smells like it?

Unfortunately we are not able to fulfill custom product requests, due to time and cost limitations and the difficulty of doing custom work over the internet. A custom perfume would really require a series of in person visits and we don't have the facilities to accommodate that. Additionally, we don't do duplications of other company's scents. Our interest is in developing our own fragrance library, not replicating the work of others.



Do you offer any bulk discounts?

Yes! Whether you are looking for bridal shower or wedding favors, promotional handouts, or products for sampler/subscription boxes, we'd be happy to chat with you about your project. Get in touch!



I have a question that's not on this list! How do I contact you?

Visit our Contact page here.